Contact Adon Health
Choose the appropriate category so that we can help you quickly. If your concern is not listed, you will find a contact form at the bottom of the page through which you can reach us. If you would like a personal contact person by phone, you can get our VIP support package to access our medical support team.
Laboratory test
When will my test kit/test result arrive?
When will my test kit/test result arrive?
Delivery and analysis times are typically as follows:
1. Ordering and shipping of the test kit: After ordering, you will receive the test kit within 3-5 business days.
2. Performing and returning the test: Once you have performed the test, please return it to our certified partner laboratory as soon as possible. Please note that shipping usually takes 1–3 business days.
3. Evaluation of the test results: After receipt of the sample at the certified partner laboratory, evaluation usually takes 3-5 business days. As soon as the results are available, you will be informed by email.
Laboratory result
What do my lab results mean?
What do my lab results mean?
You can find out which values are shown on your results sheet on the following page of your report. Only a doctor can provide a medical interpretation of the results—that is, what the measured values specifically mean for you. You can book a consultation here with one of our independent partner doctors to interpret your results.
My results are outside the reference range. What does that mean?
My results are outside the reference range. What does that mean?
Unfortunately, we cannot make general statements about lab results. As a general rule, we always recommend having your results interpreted by a doctor—especially if they fall outside the normal range. You can book a consultation here with one of our independent partner doctors.
My results are within the reference range, but I have symptoms. Can I still undergo treatment?
My results are within the reference range, but I have symptoms. Can I still undergo treatment?
Testosterone replacement therapy can generally be carried out even if blood test results are within the normal range, provided that appropriate symptoms are present. Whether and to what extent therapy can be started is something you should discuss with a doctor. You can book a consultation with one of our independent partner doctors here.
How can I securely submit external lab results (e.g., from my primary care physician) to Adon Health?
How can I securely submit external lab results (e.g., from my primary care physician) to Adon Health?
This link will take you to a secure and GDPR-compliant tool where you can send us your lab results.
Doctor's appointment
I’m new to Adon Health. Where can I book a doctor’s appointment?
I’m new to Adon Health. Where can I book a doctor’s appointment?
If you are new to Adon Health and already have lab results, you can book an appointment here with one of our independent partner doctors right away.
Important: Your test should not be more than 3 months old and must include the LH, SHBG, testosterone, and PSA levels. Otherwise, you can order a test here.
After receiving the results, I need to have a consultation with a doctor. Where can I book this?
After receiving the results, I need to have a consultation with a doctor. Where can I book this?
You can book a consultation with one of our independent partner doctors here.
Alternatively, your GP or a private specialist (especially a urologist, andrologist, or endocrinologist) can also be a good first point of contact.
I am already being treated by one of Adon Health’s partner doctors. Where can I book a follow-up consultation?
I am already being treated by one of Adon Health’s partner doctors. Where can I book a follow-up consultation?
If you are already receiving treatment, we will always send you an email with a booking link to your treating doctor's calendar whenever a follow-up consultation is scheduled.
If you would like to speak with your treating doctor outside of your scheduled appointments, you can contact us via the contact form below to arrange a follow-up consultation with your doctor.
I need to reschedule my appointment—how can I do that?
I need to reschedule my appointment—how can I do that?
Please contact us using the contact form below.
Can I also transfer the money to an IBAN instead of paying via a payment link?
Can I also transfer the money to an IBAN instead of paying via a payment link?
Unfortunately, that is not possible. If you cannot find a suitable payment method among those offered in the payment link, please contact us via the contact form and we will find a solution for you!
Recipe
I need the prescription for reimbursement from my health insurance, and I ordered the medication from the mail-order pharmacy.
I need the prescription for reimbursement from my health insurance, and I ordered the medication from the mail-order pharmacy.
Send a message to the online pharmacy of your choice. If you have chosen Apo.com, for example, simply email rezept@apo.com to request your prescription.
I’m almost out of my medication. How can I get a repeat prescription?
I’m almost out of my medication. How can I get a repeat prescription?
A follow-up prescription can only be issued by a doctor. If you are being treated by one of our partner doctors, we will always send you an email with a booking link for your treating doctor whenever a doctor's consultation is scheduled.
Please contact customer support via the contact form below if you would like to speak with your doctor about your therapy outside of your scheduled appointment.
Medical questions
Important: In a medical emergency, please call 112 immediately. For non-urgent medical concerns outside of consultation hours, you can reach the medical on-call service by calling 116117 or contact your family doctor.
I have a question about my therapy – who can I speak with?
I have a question about my therapy – who can I speak with?
You must discuss therapy-specific questions with your doctor, as we in the support team are not authorized to do so. If you would like to speak with your treating doctor outside of your regular appointment, please contact us via the contact form to arrange a follow-up consultation with your doctor.
I have a general question about the typical course of treatment with you, or general questions about testosterone preparations. Where can I find an answer?
I have a general question about the typical course of treatment with you, or general questions about testosterone preparations. Where can I find an answer?
You will find the answers to most of your questions in a few seconds in our FAQ section. If not, we are happy to help you with general questions about your medication or the general course of treatment. In this case, you can contact us via the contact form.