Contact Adon Health
Choose the appropriate category so we can help you quickly. If your issue isn't listed, you'll find a contact form at the bottom of the page. If you'd prefer a personal phone contact, you can sign up for our VIP support package to access our medical support team.
Laboratory test
When will my test kit/test result arrive?
When will my test kit/test result arrive?
Delivery and analysis times are typically as follows:
1. Ordering and shipping the test kit: After ordering, you will receive the test kit within 3-5 working days.
2. Taking and returning the test: Once you have completed the test, please send it back to our partner laboratory as soon as possible. Please note that shipping usually takes 1-3 business days.
3. Evaluation of test results: After the sample arrives at the partner laboratory, the evaluation usually takes 3-5 business days. You will be notified by email as soon as the results are available.
I haven't received a registration email. What should I do?
I haven't received a registration email. What should I do?
You should have received an email with the subject line "Register your lab test here after receiving it" from labor@adon-health.de . Please also check your spam folder if you cannot find the email in your inbox.
If you cannot find the email, you can automatically generate your registration link here by entering your email address and the five-digit order number "#1234" that you received by email after placing your order.
Laboratory result
What do my lab results mean?
What do my lab results mean?
You can find the values shown on your results sheet on the following page of your report. Only a doctor can provide a medical interpretation of the results – that is, what the measured values specifically mean for you . You can book a consultation with one of our independent partner doctors to interpret your results here.
My results are outside the reference range, what does that mean?
My results are outside the reference range, what does that mean?
Unfortunately, we cannot make any general statements about lab results. We always recommend having your results interpreted by a doctor – especially if the values are outside the normal range. You can book a consultation with one of our independent partner doctors here.
My results are within the reference range, but I have symptoms; can I still undergo therapy?
My results are within the reference range, but I have symptoms; can I still undergo therapy?
Testosterone replacement therapy can generally be carried out even with normal blood test results if corresponding symptoms are present. Whether and to what extent therapy can be started should be discussed with a doctor. You can book a consultation with one of our independent partner doctors here.
How can I securely transmit an external lab result (e.g., from my family doctor) to Adon Health?
How can I securely transmit an external lab result (e.g., from my family doctor) to Adon Health?
This link will take you to a secure and GDPR-compliant tool to send us your laboratory results.
doctor's appointment
I'm new to Adon Health. Where can I book a doctor's appointment?
I'm new to Adon Health. Where can I book a doctor's appointment?
If you are new to Adon Health and already have a lab test, you can book an appointment directly with one of our independent partner doctors here.
Important: Your test should be no more than 3 months old and include LH, SHBG, testosterone, and PSA levels. Otherwise, you can order a test here.
After receiving the results, I need to schedule a consultation with a doctor. Where can I book this?
After receiving the results, I need to schedule a consultation with a doctor. Where can I book this?
You can book a consultation with one of our independent partner doctors here.
Alternatively, your family doctor or a specialist in private practice (especially a urologist, andrologist, or endocrinologist) can also be a good point of contact.
I am already being treated by one of Adon Health's partner doctors; where can I book a follow-up consultation?
I am already being treated by one of Adon Health's partner doctors; where can I book a follow-up consultation?
If you are already undergoing treatment, we will always send you an email with a booking link to your treating physician's appointment calendar whenever a doctor's appointment is scheduled.
Should you wish to speak to your treating physician outside of your scheduled appointment, you can contact us via the contact form below to coordinate a follow-up consultation with your doctor.
I need to reschedule my appointment - how can I do that?
I need to reschedule my appointment - how can I do that?
Please contact us using the contact form below.
Can I transfer the money to an IBAN instead of paying via a payment link?
Can I transfer the money to an IBAN instead of paying via a payment link?
Unfortunately, that's not possible. If you can't find a solution among the payment methods offered in the payment link, please contact us via the contact form and we'll find a solution for you!
Recipe
I need the prescription for reimbursement from my health insurance company and have ordered the medication from an online pharmacy.
I need the prescription for reimbursement from my health insurance company and have ordered the medication from an online pharmacy.
Send a message to rezept@apo.com and request your prescription.
My medication is almost empty, how do I get a repeat prescription?
My medication is almost empty, how do I get a repeat prescription?
A repeat prescription can only be issued by a doctor. If you are being treated by one of our partner doctors, you will always receive an email from us with a booking link for your doctor's appointment whenever it is scheduled.
Please contact customer support via the contact form below if you wish to speak to your doctor about your therapy outside of your scheduled appointment.
Medical questions
Important note: In case of a medical emergency, please call 112 immediately. For non-urgent medical concerns outside of office hours, you can reach the on-call medical service at 116117 or contact your family doctor.
I have a question about my therapy; who can I talk to?
I have a question about my therapy; who can I talk to?
You need to discuss therapy-specific questions with your doctor; we in the support team are not authorized to answer them. If you would like to speak to your doctor outside of your scheduled appointment, please use the contact form to arrange a follow-up meeting.
I have a general question about the typical course of therapy with you, or rather, general questions about testosterone preparations. Where can I find an answer?
I have a general question about the typical course of therapy with you, or rather, general questions about testosterone preparations. Where can I find an answer?
You'll find the answer to most of your questions in just a few seconds in our FAQ section . If not, we're happy to help with general questions about your medication or the overall course of treatment. In this case, you can contact us via the contact form.
